Intake Specialist – Outbound, Bilingual Spanish

October 11

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Hanger, Inc.

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Healthcare Insurance • Biotechnology • Wellness

Hanger, Inc. is a purpose-driven company that focuses on empowering human potential by providing advanced orthotic and prosthetic services and solutions. With a commitment to clinical research, innovation, and exceptional customer service, Hanger operates 925 patient care clinics nationwide and is supported by 6,400 employees dedicated to moving lives forward. The company treats approximately one million patients annually, showcasing its significant impact in the healthcare sector.

5001 - 10000 employees

Founded 1861

⚕️ Healthcare Insurance

🧬 Biotechnology

🧘 Wellness

📋 Description

• Receives incoming calls from patients and schedules various appointment types • Communicates professionally with patients • Appropriately documents and confirms requested appointments • Determines the most appropriate location, clinician, and appointment type needed for the patient • Manages incoming faxes from referral sources • Triages and routes general inquiry calls • Contacts patients for no-show/rescheduled appointments

🎯 Requirements

• High school education or equivalent • Minimum of 2 years related experience: customer service, call center, working with medical records/insurance • Bilingual (Spanish) preferred • Orthotic and Prosthetic experience preferred • Experience with EMR systems (NextGen) preferred • Strong interpersonal, oral, and written communication skills • Resourceful and flexible team player • Working knowledge of HIPAA and other medical insurance regulations • Proficient computer skills including Windows based office technologies (ex. Word, Excel) • Ability to use office equipment; such as, facsimile machine, calculator, and postage machine • General knowledge of state, federal and regional collection and reimbursement laws • Excellent organizational skills and able to manage multiple tasks in a fast paced environment • Ability to work independently, exercise creativity, and be attentive to detail • Act with integrity in all ways

🏖️ Benefits

• Competitive Compensation Packages • 8 Paid National Holidays & 4 additional Floating Holidays • PTO that includes Vacation and Sick time • Medical, Dental, and Vision Benefits • 401k Savings and Retirement Plan • Paid Parental Bonding Leave for New Parents • Flexible Work Schedules and Part-time Opportunities • Generous Employee Referral Bonus Program • Mentorship Programs- Mentor and Mentee • Student Loan Repayment Assistance by Location • Relocation Assistance • Regional & National traveling CPO/CO/CP opportunities • Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest