Call Handling Specialist

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🕒 June 24

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HappyCo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

☁️ SaaS

🏠 Real Estate

💰 $52M Venture Round on 2022-01

SaaS • Real Estate

HappyCo is a technology company specializing in property management solutions tailored for multifamily properties. It offers software that optimizes operations such as maintenance, leasing management, and asset management, integrating artificial intelligence to enhance efficiency and resident satisfaction. HappyCo aims to centralize and standardize property operations, providing tools for real-time updates, expense tracking, and service requests. The company focuses on enhancing the living experience for residents and improving productivity for property managers.

📋 Description

• Answer inbound calls promptly and courteously during assigned shifts. • Follow standardized call scripts and workflows to assess maintenance issues. • Document each call clearly and accurately in the company system, including issue details, actions taken, and next steps. • Identify and escalate emergency maintenance situations according to SOPs. • Communicate with residents and property teams to ensure clarity and proper follow-up. • Maintain a calm, professional tone when handling upset or anxious callers. • Use troubleshooting guides or SOPs to help resolve basic maintenance concerns over the phone. • Adhere to all quality, compliance, and call documentation standards. • Participate in brief daily huddles or debriefs to review trends or key updates.

🎯 Requirements

• 3+ Years of Property Management Experience **(Required)**. • Strong verbal communication and active listening skills. • Experience in customer service, call centers, or maintenance coordination preferred. • Ability to multitask and document calls while speaking with residents. • Comfortable using computers, web-based software, and call management tools. • High level of empathy, patience, and professionalism. • Basic understanding of property maintenance terminology is a plus. • Reliable internet connection and quiet workspace. • **Bilingual - Spanish speaking is preferred.** • A strong understanding of the relationship between residents, property management, and maintenance staff. • An upbeat, outgoing nature with an authentic desire to help others.

🏖️ Benefits

• paid vacation and sick time • work from home stipend • company subsidized healthcare