Strategic Customer Success Manager

Job not on LinkedIn

November 24

Apply Now

Receive Emails with Similar Jobs

HappyCo

WebsiteLinkedInAll Job Openings

SaaS • Real Estate

HappyCo is a technology company specializing in property management solutions tailored for multifamily properties. It offers software that optimizes operations such as maintenance, leasing management, and asset management, integrating artificial intelligence to enhance efficiency and resident satisfaction. HappyCo aims to centralize and standardize property operations, providing tools for real-time updates, expense tracking, and service requests. The company focuses on enhancing the living experience for residents and improving productivity for property managers.

51 - 200 employees

Founded 2011

☁️ SaaS

🏠 Real Estate

💰 $52M Venture Round on 2022-01

📋 Description

• Develop, maintain, and execute Success Plans aligned to customer business objectives and operational outcomes. • Build and strengthen relationships with stakeholders at multiple levels, from frontline users to executive sponsors. • Conduct regular engagement meetings and formal business reviews to assess progress, demonstrate value, and shape next steps. • Facilitate change management, onboarding success, and ongoing best practices to maximize adoption. • Monitor customer health, product adoption, engagement signals, and sentiment; identify and act on early risk indicators. • Manage and coordinate escalations, ensuring issues are addressed quickly, transparently, and with strong cross-functional alignment. • Drive renewal readiness by ensuring value realization is consistently demonstrated, documented, and communicated. • Serve as the voice of the customer internally—collecting, analyzing, and relaying meaningful product feedback and feature needs. • Partner with the Product team to evaluate new features, contribute customer insights, and help shape roadmap prioritization. • Collaborate with internal teams to refine Customer Success processes, documentation, and tooling to improve efficiency and communication. • Contribute to team initiatives that enhance the end-to-end customer experience and drive operational excellence.

🎯 Requirements

• A minimum of 3+ years of Customer Success experience in a SaaS environment • Experience in the **Multifamily** or PropTech industry preferred • Experience with **Gainsight** or similar CS platforms preferred • Exceptional written and verbal communication skills • High degree of ownership, organization, and the ability to execute independently • Strong analytical skills and comfort interpreting customer insights and usage data

🏖️ Benefits

• Work from anywhere supported by a flexible company culture • Opportunity to work for one of the fastest growing technology companies in the PropTech industry • Unlimited vacation time • Generous paid parental leave • Competitive and equitable pay, including stock options • Monthly stipends to support Wellness and Home Office expenses