Manager, Partner Success

🕒 August 29

🇺🇸 United States – Remote

💵 $100.4k - $125.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 78 days.
• Jobs at this company usually fill in 35 days.

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Harbor Compliance

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💼 Consulting

⚖️ Legal

📦 Logistics

💰 Debt financing on 2021-12

Consulting • Legal • Logistics

Harbor Compliance is a provider of multistate regulatory compliance software and managed services that helps businesses and nonprofits manage entity formation and maintenance, licensing, tax registrations, registered agent service, and records management. Its platform (Entity Manager, License Manager, Tax Manager, Records Manager) and proprietary Compliance Core™ algorithm aggregate and monitor filings and government requirements across all U. S. jurisdictions, while offering managed filing services, onboarding, and support. Harbor Compliance targets organizations expanding or operating across state lines, as well as accounting and legal partners, to reduce risk, automate renewals, and ensure good standing.

📋 Description

• Lead, coach, and develop a team of Customer Success Managers dedicated to key partnership accounts • Ensure 90%+ of the team consistently meets or exceeds individual KPI targets, including retention, NRR, CSAT, and response time • Own team-level hiring, onboarding, training, and performance management • Conduct performance reviews and build individualized development plans for CSMs • Own aggregate gross retention of 90%+ and net retention of 110%+ across partner client accounts • Report team performance to senior leadership • Design and implement proactive retention strategies and playbooks based on systemic churn risks • Serve as the senior escalation point for Tier 2+ client issues • Establish escalation processes and standards for the broader team • Partner with senior leadership to shape Partnerships strategy • Synthesize team-wide client feedback into recommendations influencing product, process, or service strategy • Build cross-functional partnerships with Compliance, Operations, and Product leadership • Drive consistent, high-quality client experiences and resolve systemic issues

🎯 Requirements

• Minimum of 8+ years in a client-facing role in a B2B environment • At least 3+ years of direct people management experience • Demonstrated success building, developing, and holding a team accountable to performance targets • Experience managing manager-level performance reviews and development planning • Proven track record owning retention, growth, and satisfaction KPIs at a team or portfolio level • Strong conflict resolution and relationship-building skills • Excellent executive-level verbal and written communication • Strong computer literacy with CRM systems, reporting/dashboard tools, and standard business software • Experience in a fast-growing B2B environment • Strong familiarity with client success metrics, including retention, NRR/GRR, and CSAT • Ability to model and instill strong client relationship practices across a team • Experience developing training programs or playbooks to scale software adoption and CRM best practices • Familiarity with entity, licensing, or records management solutions is a plus

🏖️ Benefits

• Health benefits • Flexible paid time off • Parental leave • Fertility and adoption assistance • 401(k) • Educational reimbursement • Reasonable accommodations during the application and interview process • Option to request an alternative evaluation process or opt out of automated assessment steps due to regional regulations • Human oversight of automated assessment tools • Equal opportunity employment

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