Contact Center Representative

November 15

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Harbor Health

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Healthcare Insurance

Harbor Health is a healthcare provider offering a range of medical services, including Express Care for immediate medical needs like sore throats, seasonal allergies, and annual wellness visits. They emphasize a co-creation approach to health, working collaboratively with patients to achieve optimal health outcomes. Harbor Health provides virtual and traditional appointment options and accepts most insurance plans, ensuring accessible healthcare for their clients. With multiple clinics, including specialized Express Care locations, they focus on offering warm, welcoming, and efficient care, as evidenced by positive patient reviews.

11 - 50 employees

⚕️ Healthcare Insurance

📋 Description

• First point of contact between the client and Harbor Health • Fielding and resolving inquiries via phone and other contact methods • Scheduling appointments and verifying client insurance • Pre-registering clients for appointments • Advising clients of service estimates • Maintaining a positive and welcoming attitude • Assisting clients with finding appropriate providers and appointments • Using EHR systems to guide client's care • Screening clients for financial support • Contacting clients regarding visit cancellations or rescheduling • Providing training and support to colleagues • Participating in ongoing training and quality assurance exercises • Meeting performance goals

🎯 Requirements

• High school diploma or GED • Strong phone and verbal communication skills along with active listening • Customer focus and adaptability to different personality types • Ability to multitask, set priorities, and manage time effectively • Ability to work a flexible work schedule • English language proficiency • 1 year of experience in contact centers, pre-access, patient access, and/or physician practice office • Bilingual (Spanish) proficiency preferred • Associates degree preferred • Familiarity with call center systems and practices preferred • Ability to understand and navigate EMR platforms preferred

🏖️ Benefits

• Flexible work schedule