Compliance Analyst

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Harbor IT

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Cybersecurity • SaaS • Enterprise

Harbor IT is a managed IT service provider that specializes in delivering tailored network infrastructure, cybersecurity solutions, and unified communications to organizations of various sizes. With over 30 years of experience, the company emphasizes a consultative approach to develop customized solutions that maximize operational efficiency with minimal disruption. Their offerings include cybersecurity as a service, network infrastructure management, and lifecycle management, supported by a dedicated team available 24/7 to ensure seamless operations across their clients' technology environments.

51 - 200 employees

Founded 1995

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

📋 Description

• Prepare compliance applications, ensuring accuracy and adherence to filing standards. • Research state-specific requirements and contact agencies directly when clarification is needed. • Complete filings using the most current client data while proactively clarifying incomplete or ambiguous information. • Act as the primary client contact for assigned filings, ensuring a positive and professional client experience. • Maintain 90% or higher client satisfaction (CSAT) through clear, warm, and organized communication. • De-escalate client concerns and provide proactive updates through email, phone, or video as appropriate. • Invoice filing fees and follow up on outstanding items in a timely manner. • Identify opportunities to recommend additional services based on client needs. • Contribute to team retention goals and generate at least one client referral annually.

🎯 Requirements

• 1–3 years of professional experience • Previous success in a client-facing role such as customer service or sales • Proven ability to manage detail-heavy or complex tasks (e.g., accounting, operations, insurance, medical records, banking) • Demonstrated history of meeting deadlines consistently • Strong written and verbal communication skills. • Proficiency with Microsoft Office and/or Google Suite, email, CRM tools, and online software platforms.

🏖️ Benefits

• health benefits • flexible paid time off • parental leave • fertility and adoption assistance • 401(k) • educational reimbursement