Implementation Engineer

October 23

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harrison.ai

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Artificial Intelligence • SaaS • B2B

Harrison. ai is a medical imaging AI company that develops and deploys diagnostic artificial intelligence solutions for radiology. Its products—such as Harrison. ai Comprehensive Care—automate detection and triage for chest X‑rays and non‑contrast head CTs, surfacing critical and incidental findings rapidly within clinicians' existing workflows. The company focuses on improving clinical throughput, reducing diagnostic delays, and integrating AI into hospital and radiology provider systems across multiple countries.

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 Series B on 2021-12

📋 Description

• Implement all Harrison.ai solutions as part of the project managed implementation team. This includes software installation, configuration, and system testing. • Communicate and liaise with the customer and internal teams for detailing project requirements. • Plan and train customer staff in the support of Harrison.ai solutions • Remotely build, configure, and manage Ubuntu Linux enterprise systems • Work with various healthcare industry vendor partners to create and maintain integrations required for our customer base • Maintain and assist managing test environments for problem replication • Deliver effective and high-quality technical support (Level 2 and 3) to our growing customer base, delivering solutions to both technical and non-technical end users. • Provide remote support, troubleshooting, and issue resolution for Harrison.ai customers and the Harrison.ai sales team to facilitate the successful use of our products. • Troubleshoot and diagnose customer issues using a variety of resources, including documentation, knowledgebase articles, known issues list, and the wider technical teams via email/phone/chat. • Own and manage customer cases and customer expectations effectively and professionally. • Independently deliver great customer experiences by providing responsive support to difficult technical projects or tasks/issues • Manage escalation to Level 4 support when required by taking ownership of technical issues and working with our development group to resolve more advanced issues • Document troubleshooting and problem resolution steps including root cause analysis • Act as technical expert within the region: work cross-functionally within the organisation, assisting sales and pre-sales with proposals, and preparing equipment for trade shows and client demonstrations • Ensure all work is clearly documented in line with organisational policies and regulatory guidelines in a timely manner • Work effectively with colleagues and customers by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication. • Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions. • Drive continuous improvement of current delivery and support framework, systems and processes • Adhere to all HIPAA, PHI, ISO and all appropriate regulatory guidelines.

🎯 Requirements

• Experience and/or knowledge of case management (Salesforce Service Cloud, Jira) and knowledge base tools (Confluence, SharePoint) • Familiarity with systems such as AWS and VMWare (certifications preferable) • Previous experience in roles such as System Admin or Infrastructure Engineer • Experience in healthcare informatics and/or medical imaging informatics technologies • Experience with installing and maintaining Linux operating systems • Experience with configuration and scripting (bash or python) • Knowledge of DNS, TCP/IP and other networking concepts • Experience with healthcare information protocols, standards, and systems, (e.g., HL7, DICOM, PACS, EHR, and RIS) • Willingness to travel up to 25% of the year

🏖️ Benefits

• Tap into yearly L&D budgets • Mentoring • Hackathons • Secondments • WFH options • Flexible hours • Inclusive, thoughtful policies to support families in every stage