Customer Success Manager

July 11

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Harvey

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Artificial Intelligence • Legal • Enterprise

Harvey is a professional class AI solution tailored specifically for law firms, professional service providers, and Fortune 500 companies. It offers a suite of domain-specific tools that enable users to delegate complex tasks in natural language to a customized personal assistant. Harvey's platform facilitates rapid research with grounded results across legal, regulatory, and tax domains, while also providing secure project workspaces for document analysis through generative AI. With a focus on enterprise-grade security and industry-leading AI models, Harvey aims to streamline workflows and free professionals, such as lawyers, from mundane tasks, enabling them to concentrate on strategic and advisory roles.

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

💰 $80.6G Series B on 2023-12

📋 Description

• Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, including Paul Weiss, A&O Shearman, Ashurst, O'Melveny & Myers, PwC, KKR, and many others. • Strategic investors: Raised over $500 million from strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and OpenAI. • World-class team: Harvey is hiring the best talent from DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more. • Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services. • Performance: 4x ARR in 2024. • Competitive compensation. • As an Enterprise Customer Success Manager, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms.

🎯 Requirements

• 3-4+ years in customer-owning roles at tech or SaaS platforms • Adapting seamlessly in the face of high-speed change and growth • Strategic planning, revenue-based prioritization • Managing customer-facing projects and timelines • Running in-person meetings w/ executives • Mapping an organization and influencing stakeholders • Driving key customer metrics and outcomes • Owning a revenue, expansion, and renewal target • Demonstrating a strong point of view and proactive self-management • Working cross-functionally with Product and Sales teams

🏖️ Benefits

• Be part of building something special as a founding member of our Germany team • Opportunities to work on cross-functional go-to-market initiatives, with a focus on scaling sales strategy and driving revenue growth