Enterprise Customer Success Manager

October 17

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Harvey

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Artificial Intelligence • Legal • Enterprise

Harvey is a professional class AI solution tailored specifically for law firms, professional service providers, and Fortune 500 companies. It offers a suite of domain-specific tools that enable users to delegate complex tasks in natural language to a customized personal assistant. Harvey's platform facilitates rapid research with grounded results across legal, regulatory, and tax domains, while also providing secure project workspaces for document analysis through generative AI. With a focus on enterprise-grade security and industry-leading AI models, Harvey aims to streamline workflows and free professionals, such as lawyers, from mundane tasks, enabling them to concentrate on strategic and advisory roles.

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

💰 $80.6G Series B on 2023-12

📋 Description

• Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions. • Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product. • Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience. • Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI. • Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations. • Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities. • Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.

🎯 Requirements

• Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects. • Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels. • Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly. • Team players described as committed, collaborative and proactive with a team-first mentality.

🏖️ Benefits

• A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive. • An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes. • A collaborative work environment that promotes growth, learning, and development.