Mid Market Customer Success Manager

🕒 March 27

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Harvey

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

💰 $80.6G Series B on 2023-12

Artificial Intelligence • Legal • Enterprise

Harvey is a professional class AI solution tailored specifically for law firms, professional service providers, and Fortune 500 companies. It offers a suite of domain-specific tools that enable users to delegate complex tasks in natural language to a customized personal assistant. Harvey's platform facilitates rapid research with grounded results across legal, regulatory, and tax domains, while also providing secure project workspaces for document analysis through generative AI. With a focus on enterprise-grade security and industry-leading AI models, Harvey aims to streamline workflows and free professionals, such as lawyers, from mundane tasks, enabling them to concentrate on strategic and advisory roles.

📋 Description

• Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions. • Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work. • Relationships: Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates. • Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI. • Expansion and Renewal: Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions. • Product Feedback: Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform

🎯 Requirements

• 3-4+ years in customer-owning roles at tech or SaaS platforms • Adapting seamlessly in the face of high-speed change and growth • Strategic planning, revenue-based prioritization • Managing a high volume of customer-facing projects and timelines • Running in-person meetings w/ executives • Mapping an organization and influencing stakeholders • Driving key customer metrics and outcomes • Owning a revenue, expansion, and renewal target • Demonstrating a strong point of view and proactive self-management • Working cross-functionally with Product and Sales teams

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options