Senior Manager, User Operations

🕒 6 days ago

🇺🇸 United States – Remote

💵 $184k - $276k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Harvey

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

💰 $80.6G Series B on 2023-12

Artificial Intelligence • Legal • Enterprise

Harvey is a professional class AI solution tailored specifically for law firms, professional service providers, and Fortune 500 companies. It offers a suite of domain-specific tools that enable users to delegate complex tasks in natural language to a customized personal assistant. Harvey's platform facilitates rapid research with grounded results across legal, regulatory, and tax domains, while also providing secure project workspaces for document analysis through generative AI. With a focus on enterprise-grade security and industry-leading AI models, Harvey aims to streamline workflows and free professionals, such as lawyers, from mundane tasks, enabling them to concentrate on strategic and advisory roles.

📋 Description

• Lead, coach, and develop a growing team of User Operations Managers • Own the performance health of your teams, tracking metrics across volume, quality, and productivity • Serve as the primary User Operations representative in cross-functional relationships • Drive the people and performance roadmap for your region • Identify structural gaps and propose solutions in partnership with Support Operations

🎯 Requirements

• 7+ years of experience in customer support or user operations • 4+ years managing managers or leading multi-team organizations in a fast-paced, high-growth environment • Experience scaling a support or operations org through a high-growth inflection point • Direct experience developing strong managers • Strong ability to synthesize complex operational data • Proven ability to drive sustained performance improvement • Experience working cross-functionally with Product, Engineering, and Go-to-Market teams • AI-native mindset and familiarity with Zendesk and operational tooling platforms

🏖️ Benefits

• Comprehensive health, dental and vision coverage • Retirement benefits (401k match up to 4%) • Flexible PTO