Senior Client Success Manager

November 20

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🏆 Customer Success

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#paid

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Marketplace • Media • eCommerce

#paid is a marketplace platform that connects creators with brands for marketing collaborations. It enables creators to find brand deals and helps marketers hire creators for campaigns. The platform focuses on building successful partnerships through creative strategy, live reporting, and post-campaign insights. #paid also allows brands to repurpose creator content across various marketing channels.

51 - 200 employees

🏪 Marketplace

📱 Media

🛍️ eCommerce

📋 Description

• Oversee and execute campaigns for larger, strategic accounts with enterprise-level complexity • Build and maintain strong relationships across multiple client stakeholders and departments • Identify, qualify, and pursue upsell and expansion opportunities across your book of business • Own and drive client happiness through fast response times, maintaining professionalism, and ownership of individual NPS scores • Consult on internal client processes, pain points, and bottlenecks • Manage multiple programs simultaneously • Collaborate with Sales on customer growth and expansion

🎯 Requirements

• At least 5 years of experience in a client-facing role, ideally with key or enterprise-level accounts • Experience in digital and creator marketing • Strong understanding of social media platforms • You’re confident in communicating with senior stakeholders, from Influencer Marketing Managers to CMOs • You’re data-driven, using insights to tell compelling stories and guide decisions

🏖️ Benefits

• Flexible vacation policy • Competitive vision, dental and health benefits • Team offsites and working hubs • L&D budgets and RRSP/401K Matching Programs