Associate Principal, Partner Success – Care Partnerships

🕒 July 28

🇺🇸 United States – Remote

💵 $120k - $190k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 3%

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Headway

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🏥 Healthcare

🏪 Marketplace

☁️ SaaS

💰 $100M Series D - Headway on 2024-07

Healthcare • Marketplace • SaaS

Headway is a healthcare technology company (Therapymatch, Inc. ) that operates an insurance-native marketplace connecting people with licensed mental health providers — therapists and psychiatrists — for in-person and online care. Headway matches users with providers by specialty, location, and insurance coverage, handles insurance verification and billing, and offers tools for providers (provider portal and an insurance-native EHR) to reduce administrative burden. The platform partners with 100+ insurance plans, supports many languages, and emphasizes affordable, in-network mental health care.

📋 Description

• Be responsible for the happiness of our care partners • Manage executive steering committees and serve as the face of Headway • Build and grow relationships with care partners’ teams and leadership • Leverage data to generate insights and identify new opportunities for partnership growth • Collaborate with cross functional, internal stakeholders to deliver insights to inform product and operations strategy

🎯 Requirements

• 7+ years of experience in the healthcare space, preferably in roles within Customer Success, or in Strategic Customer-facing roles • Deep exposure to health system or provider group models and economics • Relationship building skills • Thrives in ambiguity and seeks out opportunities to dive into unfamiliar challenges • Operational excellence to manage multiple high impact customers and large volumes of moving pieces • Environment that fosters individual growth through open-feedback and high-autonomy • Motivated by the opportunity to face off against one of our generation’s defining problems: access to mental healthcare

🏖️ Benefits

• Equity compensation • Medical, Dental, and Vision coverage • HSA / FSA • 401K • Work-from-Home Stipend • Therapy Reimbursement • 16-week parental leave for eligible employees • Carrot Fertility annual reimbursement and membership • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st • Flexible PTO • Employee Assistance Program (EAP) • Training and professional development