Product Operations Manager

November 20

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HealthEdge

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Healthcare Insurance • SaaS • Fintech

HealthEdge is a company that specializes in providing advanced solutions for healthcare payers through its HealthRules Solutions Suite. This suite includes a comprehensive digital claims administration processing system, care management workflow solutions, and payment integrity solutions, which aim to enhance operational efficiency and improve quality of care for health plans. By leveraging integrated technology and automation, HealthEdge helps health plans eliminate data silos, increase payment accuracy, and elevate member experience, thereby transforming the healthcare landscape for better collaboration and accessibility.

1001 - 5000 employees

Founded 2005

⚕️ Healthcare Insurance

☁️ SaaS

💳 Fintech

📋 Description

• Drive Scale & Efficiency through Processes & Tooling • Standardize and enhance processes, methodologies, and templates for use within the product team and in collaboration with stakeholders. • Prioritize initiatives across the full product lifecycle, balancing depth and breadth of process improvements for optimal impact on team effectiveness. • Assess and recommend tools and frameworks that drive team efficiency, supporting rollout and adoption as needed. • Provide strategic recommendations to leadership on enhancing product team autonomy, accountability, and alignment with organizational goals. • Quantitative Rigor in Prioritization & Measurement • Guide the product team in adopting a data-driven approach to prioritization, ensuring consistency in balancing stakeholder and customer needs. • Integrate quantitative goal-setting and measurement frameworks, enabling the product team to build processes based on measurable, testable hypotheses. • Collaborate with product managers, data science, and analytics teams to define KPIs and incorporate them into the product lifecycle, ensuring visibility of key metrics across the organization. • Partner with data science, product design, and product managers to implement test-and-learn methodologies (e.g., A/B testing, concept testing) for data-driven decision-making. • Support Quarterly Planning and Roadmap Refinement • Assist with quarterly product planning, ensuring alignment on key priorities and outcomes. • Provide ongoing input to refine and adapt the product roadmap based on new insights and evolving business needs. • Enhanced Communications, Stakeholder Governance, and Commercialization • Establish governance and communication structures for key stakeholder groups (e.g., CSO, legal & security, sales), ensuring alignment and engagement. • Partner with go-to-market teams and executive leadership to implement and standardize commercialization processes, project plans and artifacts. • Drive consistent communication of product roadmaps, capabilities, and key performance measures across the organization.

🎯 Requirements

• 8+ years of experience in Product Operations or related roles focused on process improvement and cross-functional collaboration. • Strong knowledge of Agile/Scrum methodologies, ideally across different organizations. • Expertise in Healthcare IT or payment integrity is highly preferred. • Proficiency in product and program management processes and best practices. • Technical skills in MS Office, ADO (Azure DevOps), and Confluence. • Ability to adapt to and enhance processes within a growth-stage, evolving environment. • Skilled at driving collaboration and influencing without authority across multiple organizational levels. • Able to form strong, trusting relationships with cross-functional teams and key stakeholders. • Demonstrated initiative, with excellent organizational skills to manage multiple workstreams with minimal oversight. • Analytical and detail-oriented, bringing a structured approach to project execution. • Strong verbal and written communication skills, capable of effectively engaging with product managers, designers, engineers, and other key stakeholders.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development opportunities