Customer Service Specialist – Outreach

🕒 July 1

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HealthMark Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📋 Compliance

Healthcare • Healthcare Insurance • Compliance

HealthMark Group is a company that specializes in managing medical records through streamlined digital solutions. They focus on optimizing the release of information for hospitals and physician practices, ensuring efficient, compassionate, and reliable service for patients requesting their medical records. By addressing the challenges of evolving regulatory requirements and staffing shortages, HealthMark aims to improve patient satisfaction and reduce the burden of audits and chart reviews for healthcare organizations.

📋 Description

• Monitor company emails, faxes, and chat line as assigned • Provide detailed information while assisting requestors with the status of medical-record requests • Route emails and faxes to the appropriate departments • Maintain accurate and detailed notes; record all actions in Med-Release • Provide detailed information to clients, patients, and requestors • Maintain an overview of HealthMark Group departments' roles and responsibilities • Understand and correctly use request statuses • Securely fax and/or email records to requestors when requested • Assist requestors and patients with submitting requests online or by fax • Assist requestors with downloading medical records through Med-Release • Meet daily goals of resolving 100 emails or processing 200 faxes, depending on the assigned inbox • Adhere to confidentiality requirements, HIPAA regulations, and organizational privacy and security policies • Report known or suspected unauthorized access, use, or disclosure of PHI immediately • Complete required company-sponsored and regulatory training programs

🎯 Requirements

• Excellent communication skills • Strong analytical and problem-solving skills • Typing speed of 35+ WPM • Ability to multitask, prioritize duties, and manage time effectively • Proficiency with computer software applications such as Microsoft Office • Positive, empathetic, and professional customer service attitude • High school diploma or GED required • Previous medical records experience; knowledge of HIPAA preferred but not required • Fast learner with ability to adapt to change; flexibility required • Self-motivated and able to work independently • Dependable, diligent, and able to maintain a high level of business integrity • Patient empathy • Team-player orientation • Adherence to HIPAA, confidentiality, privacy, and security requirements • Timely completion of required company-sponsored and regulatory training programs

🏖️ Benefits

• Collaborative and supportive work environment that values your ideas • Opportunities for professional development and career advancement • Medical, dental, and vision insurance • 401k matching • Remote opportunities • Paid time off • Paid volunteer day of your choice • Chance to make an impact in the health information field