Customer Service Specialist

🕒 August 5

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HealthMark Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📋 Compliance

Healthcare • Healthcare Insurance • Compliance

HealthMark Group is a company that specializes in managing medical records through streamlined digital solutions. They focus on optimizing the release of information for hospitals and physician practices, ensuring efficient, compassionate, and reliable service for patients requesting their medical records. By addressing the challenges of evolving regulatory requirements and staffing shortages, HealthMark aims to improve patient satisfaction and reduce the burden of audits and chart reviews for healthcare organizations.

📋 Description

• Provide excellent customer service to clients, patients, and requestors • Meet a daily goal of 85 calls per day, averaging 11 calls per hour • Assist clients, patients, and requestors with medical-record request status by phone • Record accurate and detailed notes for all actions in Med-Release • Provide prompt, accurate, and concise information • Build value-based customer relationships and prioritize customer satisfaction • Resend or cancel invoices • Reprocess orders with missing information • Obtain missing information for non-compliant requests from patients and requestors • Perform data entry and other assigned duties • Fax and email records securely to requestors • Coordinate with other departments to send requests promptly • Report recurring issues to the Customer Service Manager

🎯 Requirements

• Good written, verbal, and interpersonal communication skills • Detail-oriented and able to resolve customer issues in a timely manner • Excellent follow-up skills and time management • Reliable internet and a quiet background setting for remote work • Excellent communication, analytical, and problem-solving skills • Ability to multitask and prioritize duties • Proficient computer skills with Microsoft Office and similar software applications • Positive, empathetic, and professional customer attitude • High school diploma or GED required • Previous medical records experience and HIPAA knowledge preferred, but not required • 1+ year of customer service/call center experience preferred • Ability to learn quickly and work independently • Flexibility and ability to adapt to change • High level of business integrity and diligence • Patient empathy and passion for customer interaction

🏖️ Benefits

• Remote work • 8-hour shift, Monday to Friday • Schedule between 8:00am and 6:00pm CST