Program Support Representative, Bilingual

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November 21

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HealthSnap

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Healthcare Insurance • SaaS • Wellness

HealthSnap is a leading provider of a Virtual Care Management Platform, specializing in Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) to improve chronic disease outcomes. The company offers a single, integrated virtual care platform designed to deliver proactive and continuous patient care, particularly for high-risk chronic populations. HealthSnap's platform is HITRUST-certified and HIPAA-compliant, ensuring secure and reliable care coordination. They provide services across various healthcare settings, including independent groups, health systems, and ACOs, by offering proactive patient care and diversified revenue streams through RPM and CCM billing. HealthSnap aims to revolutionize chronic condition management with a focus on improving patient outcomes and integration with electronic health records (EHR).

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

📋 Description

• Provide frontline support to RPM patients, internal Care Navigators, and Practices. • Troubleshoot device problems, app connectivity, and Bluetooth pairing (iOS/Android) • Communicate clearly and effectively with patients via phone and SMS • Liaise with device manufacturers to coordinate warranty replacements • Document all work accurately and follow established SOPs • Remain flexible—our workflows evolve as we grow and improve • Meet individual and team-based performance metrics (tickets, calls, availability, etc.)

🎯 Requirements

• Genuine empathy and a deep drive to help others • A strong sense of urgency when caring for patients • Full fluency in both Spanish and English • A collaborative, team-first mindset • Comfort working independently in a remote setting • Curiosity and a knack for investigating and solving problems • Confidence in identifying process improvements and sharing ideas • 4+ years of experience in customer support (healthcare or cellular industries preferred) • Technical fluency with iOS, Android, Bluetooth, and app platforms • Excellent verbal communication and strong grammar skills • Patience and professionalism, especially when supporting elderly patients • Exceptional time management, adaptability, and follow-through

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • Paid Time off • Career Advancement Opportunities • Ability to Work Remotely