Email Customer Service Representative

Job not on LinkedIn

November 7

🌾 Iowa – Remote

Although this job is listed in Iowa, this company may be open to hiring remote in other states.

💵 $14 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Hearst Health

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Healthcare Insurance • SaaS • Enterprise

Hearst Health is a division of Hearst Communications that focuses on guiding important care moments in healthcare by delivering vital information to all those involved in a person's health journey. It provides evidence-based clinical guidelines and healthcare workforce management solutions through its various subsidiaries including FDB (First Databank), Zynx Health, MCG, Homecare Homebase, MHK, and QGenda. Hearst Health aims to improve care quality and efficiency by using scalable technology to deliver clinical decision support and workforce management solutions, impacting the majority of people in the U. S. Its mission is supported by prominent leaders in the healthcare and technology sectors at Hearst Health.

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

📋 Description

• Handles customer inquiries received via email, chat or inbound call. • Interprets messages and calls responding appropriately. • Utilizes the computer to perform necessary searches, look-ups, and maintains customer accounts. • Managing client-specific data using various resources. • Communicating customer complaint trends and feedback to management. • Performing basic customer account transactions. • Maintaining performance standards and confidentiality. • Adapting to changes while remaining productive in a fast-paced team environment. • Working cooperatively across all employee levels, vendors, and clients. • Following established procedures and company policies.

🎯 Requirements

• Preferably a High School diploma or equivalent. • Background in customer service is advantageous. • Basic proficiency in PC use and skills. • Strong verbal and written English communication abilities. • Possess problem-solving skills. • Minimum typing speed requirement: 20-25 words per minute. • Experience with using a 10‑key is preferred. • Competence in basic math skills.

🏖️ Benefits

• Work from home • CDS Global supplying all necessary computer equipment • Virtual training via Microsoft Teams