Customer Service Specialist

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🕒 May 22

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Helenoftroy collections

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

Helenoftroy collections is a company name mentioned without accompanying business details in the provided text. The supplied text appears to be generic website/login content (Facebook/Meta) and does not describe Helenoftroy collections’ products, services, target customers, or business model. Based only on the name, it could plausibly be a consumer-facing brand or retail/collections business (e. g. , fashion, accessories, home goods), but there is insufficient evidence to assign specific industries with confidence.

📋 Description

• Deliver outstanding customer service for Osprey BtoB (via email & telephone) to retail partners. • Work closely with the regional sales team to identify risks and actions. • Ensure that customer orders are processed efficiently and accurately. • Support stock availability & price information requests primarily over email. • Manage retail customer orders from inputting the order until the final invoice. • Liaise with sales reps regarding customer accounts, enquiries and order book issues. • Provide and analyze data and customer performance to sales. • Record values of orders and cancellations on relevant internal logs. • Communicate with customers about deliveries; arranging booking slots if required. • Monitor orders pre-season on the system daily.

🎯 Requirements

• 2 plus years’ expertise in customer service B2B (within the FMCG space would be preferred) • Knowledge in logistics and transportation and order management • Fluent in English (spoken and written), French a plus. • Excitement about joining a mid-size yet growing company with fast-growing brands! • A self-starter who uses their own initiative, a problem solver, and effective communicator that is customer centric, and results orientated • Degree or equivalent experience in Customer Service, B2B Sales, Logistics/ Operations.

🏖️ Benefits

• Competitive compensation package depending on experience and skills • Flexible work policy with regards to working hours and work from home • Increased flexi-days package after 1 year of service • Perkbox • Modern office with collaborative workspaces • Employee assistance counselling line • Employee discounts on all our EMEA products • Lunch and Learns • Company closure between Christmas and New Year’s • Employee Stock Purchase Plan • The chance to work in an international, diverse, and inclusive environment!