Research Partner Success Manager

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $106k - $148k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Helix

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

Healthcare • Biotechnology • Healthcare Insurance

Helix is a company that specializes in integrating genomics into healthcare. By providing access to genetic insights and genomics solutions, Helix empowers health systems, public health, and life sciences companies to incorporate genomics into their operations. This enhances medical research, diagnosis, treatment, and prevention, enabling more personalized and effective healthcare. Helix collaborates with partners such as Sanford Health to expand genomics initiatives, making genomics actionable and accessible, thereby improving preventive care and patient outcomes. Helix's services are designed to support providers, patients, and health systems in navigating the genetic testing process, offering comprehensive solutions across the genomics landscape.

📋 Description

• Serve as the primary contact for partner and customer data support • Host kickoff calls and facilitate office hours • Support partners and customers in engaging with clinico-genomic datasets, tools, and platform • Prepare and maintain data user onboarding materials, including user guides and orientation presentations • Gather and incorporate client feedback to refine data solution design • Design and build data processing pipelines for clinical and genomic datasets • Coordinate with internal teams to provide clients with required information • Develop strong internal relationships and work cross-functionally with Engineering, Research, Bioinformatics, Life Sciences, Product, and Commercial teams • Contribute to projects and learn team and company processes during onboarding • Build OKRs with the manager and take ownership of team projects and initiatives

🎯 Requirements

• Masters in Public Health, Epidemiology, Computer Science, Engineering, Information Technology, or a related field • 2+ years of experience in a partner facing role such as sales engineering, or a related technical applications role • Familiarity with AI tools and large language models (LLMs), including agentic workflows and coding assistants such as Claude Code • Proficient in English with excellent verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences • Partner with Product, Engineering, and Operation teams to ensure research users are successful in their work • Affinity for an engineering culture that emphasizes both quality and agility • Knowledge of the benefits and challenges of cloud-based data management and analysis, including hands-on experience with cloud computing • High level of integrity, professionalism, and attention to detail • Adaptable in a fast-paced startup environment where priorities may change quickly and frequently • Experience working with large-scale genomic datasets and familiarity with statistical genetic techniques and analysis tools • Previous experience in a client-facing science position and/or in a scientific applications role, working directly with partners in healthcare and/or in the life sciences industry • Experience performing data analysis, preferably data mining, pattern recognition, statistical, and/or mathematical programming and modeling to health-related data • Experience with cloud-based computational platforms such as DNANexus, Verily Workbench, Terra, Databricks, etc. • Previous experience with EHR or Claims data and/or clinical data models (eg. OMOP CDM)

🏖️ Benefits

• Comprehensive Health Insurance with Date of Hire eligibility • Above average employer paid premium coverage • 12 weeks Helix Paid Parental Leave option • 401(k) with employer matching of up to 3% and 100% Vesting on the Date of Hire • Comprehensive Well-Being Benefits • Flexible PTO • Remote options for many roles and a home office stipend • Annual Bonus: 10% of annual salary • Equity

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