HelloConnect
B2B • eCommerce • SaaS
HelloConnect is a business process outsourcing (BPO) company founded in 2019 to provide high-quality customer service, sales, and back-office support. Located in Manila, Philippines, HelloConnect specializes in tailored outsourcing solutions for e-commerce businesses, helping them scale efficiently while maintaining service quality. With a focus on personal interactions, quality delivery, and technological integration, HelloConnect aims to enhance customer satisfaction and operational efficiency for its diverse clientele.
501 - 1000 employees
Founded 2019
🤝 B2B
🛍️ eCommerce
☁️ SaaS
Customer Care Specialist
Job not on LinkedIn
September 4
HelloConnect
B2B • eCommerce • SaaS
HelloConnect is a business process outsourcing (BPO) company founded in 2019 to provide high-quality customer service, sales, and back-office support. Located in Manila, Philippines, HelloConnect specializes in tailored outsourcing solutions for e-commerce businesses, helping them scale efficiently while maintaining service quality. With a focus on personal interactions, quality delivery, and technological integration, HelloConnect aims to enhance customer satisfaction and operational efficiency for its diverse clientele.
501 - 1000 employees
Founded 2019
🤝 B2B
🛍️ eCommerce
☁️ SaaS
📋 Description
• Create happy customers by providing outstanding service • Develop positive rapport with each customer • Personalise every interaction and provide solutions to take care of customers • Build customer loyalty and value through effective account management and make recommendations • Meet the Customer Care teams KPIs and targets • Handle customer communication via email and calls • Admin and ad-hoc tasks that the client might require
🎯 Requirements
• With at least 1 year of experience in Customer Service/BPO (Voice and email) • Preferably with WFH experience • With a conducive working environment for WFH set-up • E-commerce, Freshdesk and Subscription experiences are a PLUS • Flexible with schedule • Good email comms, quick to resolve the issue with great CS skills • Positive energy and can-do attitude • A person with high regard for integrity and diligence. Works efficiently with minimal supervision • A passion for craft beer and/or Wine (or a willingness to learn)
🏖️ Benefits
• With a conducive working environment for WFH set-up
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