Director, Technical Operations

🕒 May 14

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Hello Heart

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🧘 Wellness

⚕️ Healthcare Insurance

Wellness • Healthcare Insurance

Hello Heart is a healthcare technology company offering a mobile app to help individuals track and improve their heart health. The app provides real-time tips, allows users to track their blood pressure, and offers personalized insights to help users manage their heart health more effectively. Hello Heart also partners with businesses, health plans, and labor unions to provide these tools to their employees and members, demonstrating a significant impact on heart health outcomes through personalized and data-driven approaches. Privacy and security of health data are prioritized, ensuring members' health information is protected.

📋 Description

• Lead end-to-end hardware program execution from feasibility through mass production • Build and maintain integrated program plans across hardware, firmware, validation, manufacturing, quality, and supply chain functions • Drive cross-functional alignment across Mechanical Engineering, Electrical Engineering, Firmware, Operations, Quality, and external manufacturing partners • Own program schedules, milestones, dependencies, and risk management throughout the full product lifecycle • Coordinate EVT, DVT, PVT, and production readiness activities to ensure programs stay on track • Identify risks early, drive decision-making, and resolve blockers to maintain execution momentum • Partner with contract manufacturers and suppliers to support build readiness, production validation, and manufacturing ramp • Establish scalable processes, communication cadences, and execution frameworks that improve operational efficiency • Use AI tools proactively to streamline program management workflows, automate repetitive tasks, improve reporting, and accelerate execution • Build and maintain no-code AI workflows, automations, or agents that improve productivity, planning accuracy, risk tracking, documentation, and team coordination

🎯 Requirements

• 10+ years of experience in hardware product development, technical program management, or related technical operations roles • Strong AI fluency with demonstrated ability building no-code AI workflows, automations, or AI agents that improve operational execution and team effectiveness • Proven track record of delivering physical products from concept through mass production • Deep understanding of EVT, DVT, PVT, manufacturing validation, and production ramp processes • Strong technical background across hardware systems, firmware integration, manufacturing workflows, and supply chain operations • Experience with PCB and PCBA development, validation testing, tooling, packaging, and factory processes • Experience working with contract manufacturers, suppliers, and globally distributed cross-functional teams • Excellent communication, stakeholder management, and organizational leadership skills • Ability to balance strategic thinking with detailed execution in a fast-paced environment • Experience within medical device, digital health, consumer electronics, or other regulated hardware environments is preferred.