Customer Success Analyst

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November 24

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Stake

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Finance • Fintech • B2C

Stake is a company that seems to be involved in trading and investment services, providing a platform for users, likely in Australia and New Zealand, to trade stocks or other financial instruments. The website login and copyright information suggest it is an online service for retail investors.

51 - 200 employees

Founded 2017

💸 Finance

💳 Fintech

👥 B2C

📋 Description

• Provide exceptional customer support across various contact channels • Troubleshoot and resolve customer issues related to account management and platform functionalities • Educate customers on platform usage and maintain high customer satisfaction • Collaborate with other teams to improve processes and resolve issues • Adhere to compliance and risk management regulations

🎯 Requirements

• 1+ years of experience in a customer service or support role, preferably within the financial services industry • Advanced English written and verbal communication skills • Strong problem-solving and analytical skills • Self-starter with a love of learning • Ability to work effectively in a fast-paced environment • Proficiency in CRM systems and other relevant technologies • A passion for providing exceptional customer experiences

🏖️ Benefits

• Opportunity to work with autonomy while learning from talented individuals • Meaningful role in building a positive company culture • Equal opportunity employer valuing diversity