Customer Operations Associate, Dutch

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November 4

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Helprise

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Recruitment • B2B • Enterprise

Helprise is a company dedicated to providing top-tier talent and know-how to enhance the execution of its clients’ business processes. More than just a service provider, Helprise focuses on creating an ecosystem that delivers unique value to customers, partners, candidates, and employees. The company tailors its services to meet the specific needs of each organization or individual, ensuring holistic and high-quality solutions. Helprise values reliability, involvement, synergy, and excellence, maintaining a commitment to transparency and adaptability. With a seasoned team of experts, Helprise supports various business functions, maps and improves processes, and facilitates operational work. The company's involvement in associations like the Association of Business Service Leaders and ESG initiatives underscores its commitment to excellence and continuous improvement.

51 - 200 employees

🎯 Recruiter

🤝 B2B

🏢 Enterprise

📋 Description

• Resolve customer inquiries primarily via email, with occasional phone support • Maintain professionalism and deliver excellent quality service while building positive customer relationships • Collaborate with consumers and merchants to gather and evaluate information to resolve escalated loan processing issues • Participate in ongoing training to expand your skills and responsibilities • Identify trends and areas for improvement such as customer experience, process quality, or product features • Support ad-hoc projects and the incubation of new products and features • Manage schedules, emails, and chat channels independently to ensure productivity and strong quality scores

🎯 Requirements

• - Willingness to support operations during evenings, weekends, and public holidays • - **Fluent English and Dutch language knowledge - must have** • - Experience within the financial industry • - 1-3 years required experience interacting with customers in an omnichannel environment (phone, email, chat, etc) • - Strong written and verbal communication skills • - Ability to deliver high-quality work independently in a fast-paced, virtual environment • - Proactive problem-solving skills and sound judgment • - Strong organizational skills with attention to detail • - Collaborative mindset and eagerness to learn from cross-functional partners • - Ability to manage multiple priorities with strong follow-through • - Familiarity with Mac (iOS) and Google Workspace tools is a plus

🏖️ Benefits

• **Work Flexibility****We give you the opportunity to adjust your work to your lifestyle. We offer flexible hours as well as the possibility of remote or hybrid work, depending on the role and your preferences. • **Benefits Package****We care about the health and well-being of our employees – we provide private medical care, a MultiSport card, and life insurance. • **Development on Your Terms****We provide an individual development budget that you can use for your professional growth. As a Lumina Learning partner, we also give you access to unique tools and the support of certified practitioners, so you can better understand your potential and strengthen your talents. • **Integration and Shared Experiences****We regularly enjoy new experiences together and build relationships in an inspiring atmosphere. From cooking sessions, through yoga weekends in nature, to the thrill of escape rooms.