Quality Assurance Specialist

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3 days ago

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Helprise

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Recruitment • B2B • Enterprise

Helprise is a company dedicated to providing top-tier talent and know-how to enhance the execution of its clients’ business processes. More than just a service provider, Helprise focuses on creating an ecosystem that delivers unique value to customers, partners, candidates, and employees. The company tailors its services to meet the specific needs of each organization or individual, ensuring holistic and high-quality solutions. Helprise values reliability, involvement, synergy, and excellence, maintaining a commitment to transparency and adaptability. With a seasoned team of experts, Helprise supports various business functions, maps and improves processes, and facilitates operational work. The company's involvement in associations like the Association of Business Service Leaders and ESG initiatives underscores its commitment to excellence and continuous improvement.

51 - 200 employees

🎯 Recruiter

🤝 B2B

🏢 Enterprise

📋 Description

• - **Evaluate and provide feedback **on how Customer Care and Customer Operations teams interact with customers by monitoring, reviewing, and scoring calls and emails. • - Coordinate and participate in **calibration sessions** to ensure consistent application of quality standards. • - Act as a **subject matter expert** to ensure Customer Care and Customer Operations team members meet our quality expectations and provide a great experience for all customers. • - Collaborate with team members to** recommend, develop, and implement process improvements** based on collected data that can be used as benchmark measurements. • - Gather exceptional calls and email correspondences to be added to our customer interaction library for training purposes.

🎯 Requirements

• - 2+ years of experience working in a **customer contact center environment **with a focus on employee coaching and development. • - Previous **Quality Assurance experience** is a plus. • - Disciplined, self-motivated, and reliable with the ability to stay focused on a task and work independently. • - Possesses a **positive attitude with excellent interpersonal skills** and the ability to interact and build **strong working relationships** with all levels of the organization. • - Ability to work in a team environment and adapt to **changing workload and circumstances** effectively, as well as respond to new information quickly. • - Experience in **financial services, fintech, or complex operational** or customer support roles is a plus.

🏖️ Benefits

• **Work Flexibility****We allow you to adjust your work to your lifestyle. We offer flexible hours as well as the possibility of remote or hybrid work, depending on the role and your preferences. • **Basic Benefits Package****We care about the health and well-being of our employees – we provide private medical care, a MultiSport card, and life insurance. • **Development on Your Terms****We provide an individual development budget that you can use for your professional growth. As a Lumina Learning partner, we also give you access to unique tools and the support of certified practitioners, so you can better understand your potential and strengthen your talents. • **Integration and Shared Experiences****We regularly enjoy new experiences together and build relationships in an inspiring atmosphere. From cooking sessions, through yoga weekends in nature, to the thrill of escape rooms.