Customer Service Liaison – HVAC

Job not on LinkedIn

🕒 July 13

⛰️ Colorado – Remote

⛰️ Colorado – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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HelpSquad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🤝 B2B

🏢 Enterprise

💰 $500k Angel Round - HelpSquad Health on 2015-05

Healthcare • B2B • Enterprise

HelpSquad is a US-managed, HIPAA-compliant provider of virtual medical assistants and healthcare BPO services. It supplies trained, vetted remote staff for scheduling, patient intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center support (including 24/7 and after-hours), medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad offers managed teams, white-label reseller services, and specialty support for practices and organizations ranging from solo clinicians to multi-location medical groups, hospital systems, dental practices, behavioral health, and in-home care; it emphasizes compliance (BAA signed at company level), quality vetting, and US-based oversight.

📋 Description

• Serve as a liaison between customers and internal technical staff • Receive customer concerns and accurately communicate service needs to technicians through the company’s computer system • Answer inbound calls requesting plumbing or heating services • Schedule service calls and estimate appointments • Make outbound follow-up, confirmation, and customer satisfaction calls • Respond to customer emails and live chat inquiries • Document customer cancellations and service changes • Resolve customer issues or escalate appropriately • Follow up on open service work orders • Provide basic telephone-based solution support when applicable • Enter service order details into the company’s system • Correct customer accounts as necessary • Participate in rotating Saturday front desk support • Conduct daily scripted Customer Satisfaction Inquiries (CSI) • Listen actively, empathize, and prioritize customer needs • Perform other duties supporting customer satisfaction and business growth • Protect confidential customer and company information

🎯 Requirements

• High school diploma or GED • 1–3 years of work experience listed; preferably 3 years in a customer service-focused role • Strong data entry, documentation, and communication skills • Ability to work full time reliably during assigned shifts • Ability to work with confidential information • Ability to work independently with minimal supervision • Strong written, verbal, and interpersonal communication skills • Ability to communicate with customers, vendors, and internal staff • Strong attention to detail and time management skills • Ability to prioritize and multitask in a fast-paced environment • Proficiency in Microsoft Office • Working knowledge of Microsoft Excel • Minimum 50 Mbps upload and download internet speed, with wired connection strongly preferred • Verified backup internet connection required; mobile phone hotspots are not acceptable • Dedicated wireless dongle or secondary ISP connection acceptable as backup • Backup power source required, such as a UPS or generator • Quiet, professional workspace suitable for voice work • Noise-canceling headset required • Reliable computer capable of running software systems and a softphone simultaneously • Windows 11 or the most recent Apple OS/update required

🏖️ Benefits

• Competitive hourly rate • On-time payments, every time • Payments processed via Wise • Direct client training provided • Dedicated Account Manager as your point of contact • Clear escalation paths • Stable, long-term account placements (not gig-style work) • Supportive team culture across all accounts • Potential for increased hours or additional accounts based on performance • Tenure recognition for long-term team members