Senior Software Implementations Project Manager

3 days ago

🐻 Alaska – Remote

Although this job is listed in Alaska, this company may be open to hiring remote in other states.

+10 more states

🐻 Alaska – Remote 🌺 Hawaii – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🌾 North Dakota – Remote ⚓ Rhode Island – Remote 🗿 South Dakota – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote

💵 $80k - $92k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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Henry Schein One

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SaaS • B2B • Artificial Intelligence

Henry Schein One is a leading dental software and services company that provides cloud-based practice management, patient engagement, billing and payments, analytics, and AI-enhanced clinical tools to dental practices and dental service organizations worldwide. Their product suite includes Dentrix and Dentrix Ascend, API exchange for integrations, IT management and support, and practice growth and education services aimed at streamlining operations, improving patient experience, and optimizing revenue cycle management. Henry Schein One primarily serves dental practices and larger dental organizations with SaaS platforms, professional services, and integrations.

1001 - 5000 employees

Founded 2018

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Plan, lead, organize and control projects from beginning to end • Serve as a primary point of contact for both internal and external customers during all phases of the implementation project • Set appropriate customer expectations • Ensure timely and effective customer service expectations are met and/or exceeded at all times • Overall responsibility for quality of deliverables • Overall responsibility of deliverables according to project timelines in order to ensure revenue recognition according to forecast • Lead “Current State and Future state” consulting assessments around functionality and/or processes • Communicate with C-Level management both internally and externally • Manage multiple/simultaneous implementation projects • Resolve advanced customer escalations • Track all correspondence and completed tasks to provide accurate record of account/project history • Professionally establish strong working relationships with other people and teams

🎯 Requirements

• Typically 5 to 7 years of increasing responsibility in terms of any applicable professional experience. • Excellent customer service skills • Excellent organization skills • Excellent ability to professionally understand and diffuse stressful situations • Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers • Excellent technical skills including (Network configurations, WANs, Citrix, Virtual Server, 3rd party ISPs, Windows SQL Server, hosted solutions, etc.) • Excellent verbal and written communication skills including both inbound and outbound phone calls • Excellent documentation skills • Professional appearance and presentation skills required • Practice management software and services including Henry Schein solutions experience preferred • Project management experience and/or certifications (CAPM, PMP, Project+, etc.) required

🏖️ Benefits

• Medical, Dental and Vision Coverage • 401K Plan with Company Match • Paid Time Off (PTO) • Sick Leave (if applicable) • Paid Parental Leave • Short Term Disability • Income Protection • Work Life Assistance Program • Health Savings and Flexible Spending Accounts • Education Benefits • Worldwide Scholarship Program • Volunteer Opportunities