Field Service Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

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Henry Schein

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1932

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Henry Schein is a global company dedicated to servicing a range of medical and dental providers. It offers a comprehensive portfolio of products and solutions, including practice management software, large equipment, and technology services. Founded in 1932, Henry Schein has established itself as a leader in healthcare products and services, with a commitment to improving health and increasing access to care through strategic growth and innovation across its global operations.

📋 Description

• Manage the day-to-day operations and strategic evolution of the service business • Oversee scheduling, training, quality and productivity of field service technicians and internal teams • Conduct technical inspections, final and in-progress job inspections, spot checks, and quality/productivity assessments • Implement policies and procedures for product liability issues and report on such issues • Oversee quality complaints relating to field activities • Represent the company in field service and technical matters • Coordinate other group technical members on appropriate matters • Maintain high standards of installation and service to achieve complete customer satisfaction • Ensure operational readiness of the field service team for new product development through training, knowledge and awareness • Provide technical support and assistance to group service and operations departments • Build strong relationships with the Field Service Manager for the North for a consistent management approach • Provide coaching and training to TSMs, end users and group departments • Maintain oversight and technical contribution to high-revenue and bespoke installations • Ensure health and safety is managed, controlled and compliant with legislation • Control workshop, tools, equipment and other department assets to complete customer repairs within time expectations

🎯 Requirements

• Proven business experience in a service management function, including financial and personnel management • Technical background with the ability to understand electrical/electronic/mechanical equipment • Essential experience within the dental industry • Minimum 3–5 years of experience installing and repairing dental equipment • Management training / project management training • Ability to understand plans, specifications, submittals and other documents received from the customer • Ability to work with field engineering, technical support and project managers to develop solutions, proposals, submittals and quotes for industry-related projects • Self-motivated, with proven capacity to fully complete tasks to conclusion • Excellent communication skills • Strong ability to lead, motivate, support and develop individuals • Excellent planning, project and time management skills • Results-driven individually and within a team

🏖️ Benefits

• A competitive salary • 25 days holiday a year, with ability to buy up to 5 days holiday each year • Life Insurance • Cycle to Work scheme • Company Car • Subsidised gym membership • Access to Health & Wellbeing Apps • Employee discounts • A hybrid, flexible working culture