Senior Technical Product Manager – Commerce Cloud

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3 days ago

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Henry Schein

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Healthcare Insurance • Pharmaceuticals • B2B

Henry Schein is a global company dedicated to servicing a range of medical and dental providers. It offers a comprehensive portfolio of products and solutions, including practice management software, large equipment, and technology services. Founded in 1932, Henry Schein has established itself as a leader in healthcare products and services, with a commitment to improving health and increasing access to care through strategic growth and innovation across its global operations.

10,000+ employees

Founded 1932

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🤝 B2B

📋 Description

• Own and evolve SAP Commerce Cloud (CCV2), managing platform capabilities, performance, and integration touchpoints to support business growth and digital commerce excellence. • Define and drive a product roadmap for SAP Commerce Cloud aligned to business goals, technical evolution, and customer experience improvements — enabling faster time-to-market, advanced merchandising, and scalable commerce operations. • Act as the voice of the customer, using research and data insights to guide prioritization and solutioning. • Partner with internal stakeholders across Product Management, Marketing, Analytics, IT, UX, Creative and Engineering to deliver cohesive platform experiences. • Own and prioritize the product backlog, translating strategic objectives into actionable user stories and technical requirements. • Define KPIs, monitor product performance, and implement continuous improvements for usability, personalization, and engagement. • Champion adoption of digital tools and capabilities across teams, and support change management efforts with clear communication and strategic enablement. • Collaborate with architecture and data teams to explore personalization engines, intelligent search, and AI-powered product recommendations that enhance the commerce experience. • Demonstrate outstanding management and leadership skills and ability to attract, retain, motivate, develop, mentor and coach team members for high performance. • Collaborate with SAP, SI partners, and third-party vendors to manage licensing, roadmap alignment, and technical escalations. Contribute to budget planning and platform investment decisions.

🎯 Requirements

• 10+ years of experience as a Product Owner or Product Manager in digital marketing, eCommerce, enterprise platforms or digital transformation environments. • 10+years of experience in SAP Commerce Cloud (Hybris) , including architecture, implementation, and continuous improvement in a global environment. • Proven track record of owning core commerce platform capabilities , including catalogue management, pricing, order orchestration, and customer self-service. • Strong understanding of omnichannel commerce models , MarTech ecosystems, customer engagement best practices with hands-on experience in configuring and scaling enterprise commerce systems. • Excellent communication and stakeholder management skills , with the ability to translate complex requirements into business value. • Provide executive-level updates on production metrics, new features, and financial forecasting. • Lead and develop virtual teams . • Expert independent decision making , analysis and problem-solving skills. • Operate with substantial latitude for independent action or decision. • Plan and manage complex and successful projects ; understand available resources, develop timeline, budget and assign areas of responsibility. • Skilled in backlog management, sprint planning, and agile delivery using tools like Jira and Confluence. • Experience working in highly matrixed , enterprise organizations. • Familiarity with integrations into SAP S/4HANA , Customer Data Cloud, Marketing Cloud , or other components of the SAP ecosystem. • Exposure to personalization platforms (e.g., SAP Emarsys, Dynamic Yield), intelligent search (e.g.,SOLR, Algolia, Coveo), and A/B testing tools. • Exposure to or interest in AI-driven marketing technologies , ecommerce engines, or customer engagement platforms. • Strong analytical skills with experience in performance measurement and platform optimization. • Passion for creating scalable , resilient , and customer-centric digital experiences.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options