EU Freelancer – Inbound Customer Service

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hey contact heroes GmbH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

🤝 B2B

👥 B2C

👥 HR Tech

B2B • B2C • HR Tech

hey contact heroes GmbH is a company focused on providing exceptional customer service with a flexible work environment that allows employees to work from any location within Germany. They emphasize diversity and inclusion, support employee development through various career stages, and offer profit-sharing incentives. The company is known for its commitment to equal opportunities and employee satisfaction, fostering a collaborative and innovative workplace culture.

📋 Description

• Contribute to innovative customer service projects for exciting clients. • Work from your location — all you need is a dedicated workspace and a stable internet connection. • As a freelancer you have flexible working hours and decide how to structure your workday. • Handle inquiries by phone and in writing — always with a focus on excellent customer service. • You answer customer questions, resolve issues, and ensure a positive customer experience. • You are the first point of contact for customers and work closely with our internal teams.

🎯 Requirements

• You reside in an EU country and have a registered business with a VAT ID. • You have prior experience as an agent or in a similar role. • You speak and write German at C1 or C2 level — clearly, error-free, and customer-oriented. • A friendly manner, solution-oriented approach, and confident communication skills, both verbal and written. • You are comfortable using common tools and systems, such as CRM or ticketing systems. • You are officially registered as a freelancer and authorized to work within the EU.

🏖️ Benefits

• Partnership on equal terms: We offer exciting projects and long-term collaboration. • Fair compensation: Transparent and tailored to the scope of your engagement. • Support: You will be part of a motivated network that assists you with advice and practical support.