Customer Service Virtual Assistant – LatAm

October 17

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Hey Lieu

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B2B • Productivity • SaaS

Hey Lieu is a virtual assistant service that connects businesses with top global talent to manage administrative tasks efficiently. By offering flexible remote support, Hey Lieu allows companies to reduce overhead costs and maximize productivity, enabling teams to focus on strategic initiatives. This cost-effective solution provides scalability and access to specialized skills, making it an ideal resource for businesses looking to streamline their operations.

11 - 50 employees

🤝 B2B

⚡ Productivity

☁️ SaaS

📋 Description

• Respond to customer inquiries via phone, email, and chat promptly and professionally • Provide quotes, answer service-related questions, and assist with booking moves • Coordinate scheduling changes and update internal systems accordingly • Conduct post-move follow-ups to gather feedback and address any concerns • Escalate complex issues to management when necessary • Maintain accurate and up-to-date customer records • Assist with administrative tasks as needed (CRM updates, reporting, etc.)

🎯 Requirements

• 3+ year of experience in a customer service or administrative support role (moving industry experience a plus but not required) • Excellent written and verbal communication skills • Strong organizational skills and keen attention to detail • Ability to stay calm and empathetic under pressure • Familiarity with CRM tools (experience with SmartMoving is a plus) • Ability to work U.S. office hours • Fast, reliable internet connection and professional work environment

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities