Renewals Specialist – Growth

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HG Insights

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Artificial Intelligence • SaaS • B2B

HG Insights is a global leader in technology intelligence, providing detailed insights and analysis of technology usage, adoption trends, and market intelligence. The company helps businesses make informed decisions by supplying rich data-driven insights and visualizations about technological ecosystems.

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

📋 Description

• Own the Renewal Lifecycle: Manage a dedicated portfolio of mid-market accounts, proactively initiating, negotiating, and closing all renewal opportunities to meet or exceed retention targets. • Mitigate Churn Risk: Systematically monitor account health, usage data, and customer feedback to identify at-risk accounts well in advance of the renewal date and collaborate with Customer Success Managers (CSMs) to execute necessary intervention plans. • Drive Timely Execution: Ensure a seamless and efficient renewal process by accurately quoting, drafting contracts, handling price negotiations, and finalizing paperwork in accordance with company standards and deadlines. • Articulate Value: Partner closely with CSMs to ensure customers have a clear understanding of the value they have received from our solution throughout the contract term, justifying the investment and potential price adjustments. • Process Improvement: Utilize AI and modern sales/customer success tools to analyze renewal trends, forecast accurately, identify process bottlenecks, and recommend improvements to enhance renewal efficiency and predictability. • Internal Collaboration: Act as the commercial liaison between the customer, legal, finance, and the Customer Success team to resolve any blockers or complex contract issues related to the renewal. • Upsell Identification (Secondary): While the primary focus is retention, you will identify and flag any strong upsell or expansion opportunities to the appropriate Account Manager or Sales team member.

🎯 Requirements

• Proven Renewals Experience: Demonstrated success in managing and closing a high-volume portfolio of SaaS or B2B tech contract renewals, preferably within the mid-market segment. • Quota Achievement: Ability to consistently deliver against challenging renewal and gross retention quotas, with a strong track record of minimizing churn and securing timely commitments. • Commercial Acumen: Strong negotiation and commercial skills, capable of handling sensitive pricing discussions and complex contract terms while preserving the customer relationship. • Analytical and Detail-Oriented: Exceptional organizational skills and attention to detail, necessary for accurate forecasting, meticulous contract management, and efficient portfolio prioritization. • Tech-Forward: Required: Demonstrated ability to quickly adopt and use AI tools to enhance client engagement, analyze contract trends, forecast accurately, and optimize the renewal strategy. • Communication Skills: Clear, confident, and consultative communication style, enabling effective engagement with customer procurement and executive stakeholders. • Industry experience in data, SaaS, or B2B technology is highly preferred.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development