Customer Success Engineer

🕒 January 17

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

🚫👨‍🎓 No degree required

👻 Ghost score 69%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hightouch

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Hightouch is a Composable Customer Data Platform (CDP) that enables marketing teams to personalize and optimize campaigns using customer data and AI decisioning. Built on your data warehouse, Hightouch allows for real-time personalization, audience segmentation, and journey orchestration without writing code. It integrates with over 200 tools, turning data infrastructure into actionable insights for marketing, advertising, and data teams. Hightouch empowers organizations to maintain control over their data while offering advanced features like audience targeting and conversion tracking to enhance advertising reach and campaign performance.

📋 Description

• Answer user questions through Intercom, Slack, phone, and email • Help users get maximum value from the Hightouch platform • Read and interpret API documentation • Support customers using SaaS tools including CRMs, ESPs, and ERPs • Apply knowledge of customers’ data fundamentals • Collaborate closely with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations • Contribute across the organization and take on varied responsibilities as Hightouch grows • Drive exceptional customer experiences and support the customer journey • Ask questions, take initiative, challenge the status quo, and contribute to solutions and processes

🎯 Requirements

• 2+ years in a customer-facing role • Technical background through experience or education • Conversant in SQL or willing to learn basic and advanced topics • Strong discovery and interpersonal skills • Intellectual curiosity, high ambition, and humility • High proficiency in reading, writing, and speaking English • Fluency in French or German • Ability to adapt to an ever-changing work environment • Thorough understanding of the technology industry and its players