Implementation Specialist

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🕒 December 18, 2025

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Hilb Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

🤝 B2B

Insurance • B2B • Professional Services

Hilb Group is a leading insurance brokerage company that offers a comprehensive range of insurance products and services to various sectors including construction, healthcare, marine, real estate, and more. With a focus on both commercial and personal insurance solutions, Hilb Group specializes in employee benefits, HR consulting, and specialty programs tailored to different industries. The company prides itself on providing customized insurance solutions and maintaining strong local relationships while utilizing national resources. Hilb Group is known for its emphasis on innovative resources, values-driven culture, and creating long-lasting partnerships with agency partners. Serving all 50 states, Hilb Group aims to protect businesses and families with a wide array of insurance offerings.

📋 Description

• Serve as the primary point of contact for brokers and employer groups • Build strong relationships and maintain ongoing communication regarding timelines, deliverables, renewal schedules, and issue resolution • Coordinate benefit changes, product updates, carrier documentation, and renewal guidance • Support strategic discussions to help brokers expand voluntary and ancillary benefit offerings • Partner closely with NEP’s Implementation team to ensure smooth onboarding of new groups • Gather required documents, census files, plan details, and carrier approvals • Assist with benefit administration system setup on Employee Navigator, Ease, Selerix, or Optix • Track implementation progress and communicate status updates to brokers and internal teams • Support enrollment planning with NEP’s Enrollment Operations team • Help finalize timelines, campaign strategies, counselor assignments, and communication materials • Ensure all technology, eligibility files, and plan builds are aligned ahead of enrollment dates • Assist in resolving post-enrollment issues, data discrepancies, and carrier file concerns

🎯 Requirements

• 2–5+ years of experience in employee benefits, voluntary benefits, benefit administration, or insurance account management • Experience with Employee Navigator, Ease, Selerix, or other ben admin platforms preferred • High School Degree required • Strong communication and relationship-building skills • Highly organized with strong attention to detail and ability to manage competing priorities • Problem-solver with a customer-first mindset • Ability to work collaboratively with multiple internal teams • Active Life & Health license preferred (or willingness to obtain)

🏖️ Benefits

• Company Paid Life Insurance • Long-Term and Short-Term Disability • Medical, Dental, Vision and FSA/HSA plans • 401(k) with company match • Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits • Generous PTO • An awesome team of professionals!