Regional RMA Manager

Job not on LinkedIn

November 26

🧀 Wisconsin – Remote

Although this job is listed in Wisconsin, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Hillenbrand

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Manufacturing • Engineering • Sustainability

Hillenbrand is a global provider of highly engineered, mission-critical processing equipment and systems, serving a diverse range of industries including durable plastics, food, and recycling. With a commitment to innovation and sustainability, Hillenbrand focuses on shaping solutions that impact lives and drive growth in a continually changing world. The company emphasizes excellence and continuous improvement, ensuring their products not only meet present-day needs but also anticipate future demands.

5001 - 10000 employees

📋 Description

• Manage the end-to-end RMA process, ensuring timely and accurate handling of product returns, repairs, and replacements across the Americas. • Communicate proactively and effectively with customers regarding RMA procedures, status updates, and resolutions to ensure high levels of customer satisfaction. • Analyze return data to identify trends, root causes, and opportunities for product or process improvements. • Collaborate with engineering, quality, logistics, and other relevant teams to resolve product issues identified through RMAs. • Develop and implement policies, procedures, and workflows to streamline RMA operations and reduce return rates. • Drive corrective and preventive actions based on return analysis to improve product quality and reduce recurrence of issues. • Maintain documentation for audits, inspections, and continuous improvement initiatives. • Provide regular reports on RMA trends, resolution metrics, cost analysis, and improvement initiatives to management.

🎯 Requirements

• Education in Engineering, Business Administration, or a related field. • Proven experience in RMA management, product returns, or related quality roles, ideally in mechanical engineering or machinery industries. • Strong analytical, problem-solving, and organizational skills. • Excellent communication skills in English. • Ability to work under pressure and manage multiple priorities across regions. • Strong project management skills and experience coordinating cross-departmental initiatives. • Willingness to work in international or cross-cultural environments.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options