CSM, Mid Market

🕒 April 22

🇺🇸 United States – Remote

💵 $76.6k - $139.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Hinge Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🧘 Wellness

🤝 B2B

☁️ SaaS

💰 $400M Series E - Hinge Health on 2021-10

Wellness • B2B • SaaS

Hinge Health is a digital health company that provides virtual musculoskeletal (MSK) care, including guided physical therapy, pelvic floor therapy, and a dedicated care team (physical therapists, health coaches, orthopedic specialists) supported by AI-driven tools and 3D motion tracking. It offers an app-based care experience and an FDA-cleared wearable (Enso) for drug-free pain relief, serving both individual patients and enterprise clients such as employers and health plans with value-based contracting and ROI-focused programs.

📋 Description

• Ramp up on our product, internal tools, and client lifecycle processes • Build relationships with your book of Mid Market clients, complete onboarding with your team, and begin independently managing day-to-day client needs • Drive best-practice enrollment communications campaigns aimed at achieving annual enrollment goals • Craft compelling data-driven stories for clients, consistently securing buy-in on standard communications plans with a 95%+ opt-in rate • Drive revenue by ensuring your clients maximize the impact of Hinge Health's enrollment communications • Ensure 100% client retention with world-class satisfaction (9+ NPS scores) • Turn clients into advocates and partner with Commercial teams to fulfill sales references and Marketing/PR requests • Ensure your clients are offering Hinge Health's full suite of products to maximize member impact • Contribute to team excellence by serving as an onboarding buddy and helping establish best practices as our team grows

🎯 Requirements

• 2+ years of experience in client success, account management, or a related client-facing role • Demonstrated ability to manage a book of business across various stages of the client lifecycle, using tools and resources to monitor deadlines and deliverables • Experience building relationships with diverse stakeholders (clients, consultants, health plans, cross-functional partners) • Ability to tell stories with data — pulling meaningful insights from reports and presenting recommendations that drive customer decisions • Strong written and verbal communication skills, including confident presentation abilities

🏖️ Benefits

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. • Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. • Modern life stipends: Manage your own learning and development