Customer Service Specialist

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September 17

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Remote Raven

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HR Tech • Recruitment • B2B

Remote Raven is a company that connects businesses with highly qualified virtual assistants to fill various roles across multiple industries. They focus on providing professional, college-educated, and well-trained remote workers from the Philippines who can handle diverse tasks, including customer service, bookkeeping, digital marketing, HR, healthcare, and web development among others. Remote Raven ensures that these remote workers are fluent in English and hold relevant degrees or certifications. They offer a simple and affordable recruiting process without start-up fees, aiming to help companies streamline their staffing needs with reliable remote personnel.

11 - 50 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

📋 Description

• We are seeking a reliable and detail-oriented Customer Service Representative with strong experience in client communication and administrative support, specifically within the trades industry. Manage customer interactions in the evening and transition into administrative and research tasks later in the shift. Proficiency in ServiceTitan (a hard requirement) and the ability to manage multiple responsibilities efficiently. Answer inbound calls and respond to customer inquiries in a professional and timely manner. Use ServiceTitan to schedule jobs, update records, and ensure accurate data entry. Track, log, and resolve customer issues while maintaining a positive client experience. Conduct administrative tasks such as data entry, report preparation, and document management. Perform research and assist with ad-hoc projects as assigned. Collaborate with the team to ensure seamless service delivery and workflow efficiency.

🎯 Requirements

• Customer Service experience (Required, preferably in trades, construction, or service industries). ServiceTitan experience (Hard Requirement) — candidates without this experience will not be considered. Strong written and verbal communication skills in English. Ability to multitask, stay organized, and manage shifting priorities. Tech-savvy with strong problem-solving abilities. High attention to detail, accuracy, and follow-through.