Outpatient Case Manager

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August 6

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Remote Raven

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HR Tech • Recruitment • B2B

Remote Raven is a company that connects businesses with highly qualified virtual assistants to fill various roles across multiple industries. They focus on providing professional, college-educated, and well-trained remote workers from the Philippines who can handle diverse tasks, including customer service, bookkeeping, digital marketing, HR, healthcare, and web development among others. Remote Raven ensures that these remote workers are fluent in English and hold relevant degrees or certifications. They offer a simple and affordable recruiting process without start-up fees, aiming to help companies streamline their staffing needs with reliable remote personnel.

11 - 50 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

📋 Description

• Provide remote, client-centered support across all stages of treatment • Serve as the primary point of contact for assigned outpatient clients and their families • Coordinate all in-person and virtual therapy and psychiatric appointments • Document all appointments and ensure accurate calendar management across clinical schedules • Track and report no-shows, cancelations, and reschedules • Monitor client participation in scheduled services and follow up on attendance • Coordinate client intakes and discharges • Identify barriers and needs across housing, education, transportation, healthcare, legal services • Maintain ongoing communication and documentation regarding care coordination efforts • Actively participate in interdisciplinary team meetings • Escalate any urgent or critical issues to the Clinical Director immediately • Uphold professional ethics and confidentiality standards • Utilize electronic systems to track and report all client-related activities • Perform other case management duties as assigned by leadership

🎯 Requirements

• 2+ years of experience in behavioral health, social services, or case management • Strong written and verbal communication skills • Proficiency in Google Workspace and/or Microsoft Office • Reliable high-speed internet and ability to work from a secure remote location • Ability to obtain a Level One Fingerprint Clearance Card