SAP/SOP Writer – Contract

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October 29

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Hitachi

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Artificial Intelligence • Energy • Transport

Hitachi, Ltd. is a global company that operates in various sectors with a focus on social innovation. Hitachi provides advanced digital solutions, services, and technologies under its brand 'Lumada' to solve customers’ challenges and enhance societal value. The company is committed to sustainability and environmental, social, and governance (ESG) initiatives, aiming to improve quality of life through technologies that foster a sustainable society. Hitachi's products and solutions span digital systems, green energy, mobility, and connective industries, promoting digital transformation of business systems and social infrastructure. Founded in 1910, Hitachi's long-standing dedication to innovation and societal development makes it a leader in driving positive change worldwide.

25801 - 25801 employees

Founded 1910

🤖 Artificial Intelligence

⚡ Energy

🚗 Transport

📋 Description

• Develop and maintain SOPs and work instructions for SAP and other business platform processes specific to: Service orders and service contracts • Parts and inventory management • Work orders and manufacturing execution • Sales, delivery, and invoicing • Warranty, RMA, and customer claims • Interview SMEs across Service, Operations, Supply Chain, and Finance to obtain accurate process details • Translate SAP transactions and configuration steps into easy-to-follow instructions for end users • Ensure SOPs comply with internal audit, ISO,SOX controls, quality standards, and change control rules • Maintain document version control and manage approvals through the controlled document system • Update documentation to reflect Business platform enhancements, rollouts, or process changes • Support onboarding and training efforts with documentation for new hires and new releases • Partner with quality and compliance to prepare for internal/external audits.

🎯 Requirements

• High School Diploma Required • 2 - 5+ years’ experience writing SOPs, work instructions, or policy documentation in an industrial, manufacturing, or service environment. • Experience supporting SAP in one or more modules (SD, MM, PM, PP, FI/CO, CS) • Familiarity with service center workflows, parts logistics, warranty processes, or manufacturing operations. • Strong technical writing and plain-language editing skills. • Experience working with controlled document systems.

🏖️ Benefits

• Some travel required within the US.