Senior Service Manager

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🕒 April 1

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Hoist Group Ireland

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1994

💳 Fintech

Fintech • Hospitality • Software

Hoist Group Ireland is a technology provider that offers integrated payment solutions and software specifically designed for the hospitality sector. Their platform allows businesses in the hospitality industry to accept payments online, in-person, and through mobile apps, providing a seamless experience for both guests and operators. With products like Property Management Systems and Order Management Software, Hoist Group Ireland aims to enhance operational efficiency and improve guest satisfaction for hotels, bars, and restaurants.

📋 Description

• SPOC for all chain-level quality, technical & service matters • Able to communicate verbally and in writing to CTOs, CMOs, and senior members of the chain HQ • Identify trends and opportunities • Work closely with the KAD, other Hoist Group Teams and the client to deliver best in class service and higher satisfaction scores • Create value by minimizing the amount of issues • Create a trusted quality, technical and service orientated interface to the client • Review and build a structured pre-opening site testing to make sure we comply with those chain standards • Meet regularly with our international chain of partners • Constantly review processes • Build and manage a centrally documented pipeline of all chain hotels • Support with the introduction of new services & technologies • Provide a consultancy service to the countries to support large national bids • Provide monthly reporting to the chains

🎯 Requirements

• Degree level or equivalent standard of general education within a relevant field • 5-7 years in a Hospitality Project Management • Recent experience and achievement at a senior management level within an organisation of comparable scope and complexity • Wireless tools certification such as Ekahau • High level of expertise with IP technology, networks, and Hospitality solutions including Aruba, Brocade, Cisco, Meraki, Fortinet

🏖️ Benefits

• 33 days’ holiday including bank holidays • Opportunity to choose additional benefits including healthcare and pension