Retention Project Manager – Omnichannel

Job not on LinkedIn

6 days ago

Apply Now

Receive Emails with Similar Jobs

Home Alliance

WebsiteLinkedInAll Job Openings

B2C • Energy • Utilities

Home Alliance is a comprehensive home service provider specializing in appliance repair, heating and air conditioning, plumbing, electrical services, and solar panel installations. They are known for their swift service and prioritize customer satisfaction, offering same-day solutions for emergencies. With over a thousand technicians across more than 30 cities, Home Alliance prides itself on reliable, professional service focused on making homes comfortable and efficient. The company also embraces technology, allowing customers to manage appointments digitally. They are committed to quality, providing warranties on installations and repairs.

11 - 50 employees

👥 B2C

⚡ Energy

📋 Description

• Lead omnichannel retention projects by planning and implementing end-to-end strategies that enhance customer lifetime value and strengthen engagement across web, mobile, email, social, and customer service channels. • Manage and align Marketing, Product, Sales, Customer Service, and IT teams to ensure smooth delivery of retention initiatives. • Track project timelines, deliverables, and KPIs while maintaining transparency and communication across all departments. • Analyze customer behavior, churn trends, and engagement metrics to identify growth opportunities and propose actionable improvements. • Support A/B testing and experimentation to refine campaigns and improve conversion. • Contribute to customer journey mapping, loyalty programs, and post-purchase experience improvements to build long-term retention. • Prepare performance reports and presentations for leadership, highlighting key insights, challenges, and optimization recommendations.

🎯 Requirements

• Bachelor’s degree in Marketing, Business Administration, Project Management, or Data Analytics. • 5+ years of experience in marketing retention, preferably within trade or consumer market sectors. • Proven record in customer lifetime value, loyalty programs, or retention project management. • Familiarity with CRM, automation, and analytics tools such as Salesforce, HubSpot, Braze, Google Analytics, and Tableau. • Knowledge of AI automation or ChatGPT/LLM tools is a strong plus. • Excellent command of English (upper-intermediate to fluent).