Area Installation Specialist

🕒 August 25

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $20 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🏗️ Construction

📦 Logistics

🛒 Retail

💰 Debt Financing on 2007-07

Construction • Logistics • Retail

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Assist with the customer experience throughout the install job life cycle • Perform technical measures, assess pre-existing conditions, and conduct product affirmations • Conduct Job Site Inspections to review quality of work and ensure industry construction standards are followed • Conduct service provider badging checks • Meet with customers to ensure the install experience is consistent with THD standards • Resolve customer complaints and open job-in-process items • Make decisions to prevent cycle-time delays • Work with service providers to resolve issues • Approve or escalate project changes before work proceeds • Ensure all open items are completed to the customer's satisfaction • Initiate and maintain regular customer communication and timely follow-up • Manage open services and assigned Care Tickets to resolution • Manage all jobs in the assigned area and product category • Document job scope changes and manage timely closure of open services • Resolve jobs-on-hold and initiate change-of-scope requests • Use reporting and related systems to provide customer experience and install accuracy • Report to the District Installation Manager; supervise 0 direct reports

🎯 Requirements

• Must be eighteen years of age or older • Must be legally permitted to work in the United States • Must pass pre-employment test if applicable • Construction/home improvement industry experience • Prior experience managing residential home improvement install projects • Bachelor's degree program or equivalent degree in a field of study related to the job • 5 years of work experience • Strong time management and organizational skills • Strong negotiating skills • Strong business acumen • Problem solving and multi-tasking skills • Collaborative leadership skills where strong value is placed on partnerships • Ability to travel overnight less than 10% of the time • Ability to perform intermittent periods of continuous physical exertion, including walking, standing, stooping, climbing, and lifting material or equipment • Ability to work with regular exposure to dust, fumes, or odors