Services License Manager

🕒 October 7

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🏗️ Construction

📦 Logistics

🛒 Retail

💰 Debt Financing on 2007-07

Construction • Logistics • Retail

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Ensure THD At Home Services compliance with state and local regulatory license requirements • Hold and maintain specific trade licenses and build relationships with state/local officials and trade organizations • Oversee Field compliance activities, including Service Provider licensing, permitting, professional standards, jobsite quality audits, and supervision • Ensure Service Providers comply with state and local contractor requirements, licensure, permitting, inspections, and trade standards • Attain and maintain trade licenses on behalf of THD, including taking state-regulated exams and completing continuing education • Make decisions regarding customer complaints related to THD Services installations, including approving customer satisfaction mark-downs up to $1,000 • Meet with state/local officials and trade groups to resolve compliance issues • Perform ad hoc data analysis to identify risks and non-compliance, report findings, and propose process improvements • Act as the primary compliance decision-maker for jobs performed by THD Service Providers in assigned categories and geography • Lead work groups by assigning and reviewing work, training, and contributing to performance appraisals • Report to the Director National Services • Travel overnight more than 50% of the time

🎯 Requirements

• Must be eighteen years of age or older • Must be legally permitted to work in the United States • Minimum education: high school diploma and/or GED • Minimum 6 years of work experience • Georgia active trade license: Master Electrician, Master Plumber, or HVAC Contractor • Ability to pass any state/county/city regulated trade exams within a specified region • Strong relationships with state and local regulatory agencies and/or trade organizations preferred • Intermediate skill in Microsoft Office Suite preferred • Bachelor's degree preferred • Ability to effectively manage Service Provider performance and ensure compliance with regulatory law and Service Provider Agreement • Effective interpersonal skills to develop relationships, persuade others, resolve problems, change minds, and produce customer satisfaction • Ability to perform data analysis and derive meaningful conclusions • Ability to develop and implement process improvements and resolve complex issues

🏖️ Benefits

• Full-time employment • Remote/multi-site work arrangement

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