Director, Market Sales

🕒 4 days ago

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Homeward

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏠 Real Estate

💸 Finance

💳 Fintech

Real Estate • Finance • Fintech

Homeward is a real estate company that offers innovative solutions for home buyers and sellers. They provide services that allow clients to make cash offers on new homes before selling their current homes, thus avoiding the traditional contingency-based offers. Homeward enables a more flexible home-buying experience, supporting both home buyers and real estate agents with tools to secure homes in competitive markets by leveraging cash. The company focuses on providing market value offers for sellers and facilitating quick and smooth transitions to new homes for buyers, without sacrificing potential profits in traditional market sales.

📋 Description

• Lead, coach, and develop two Market Sales Team Leaders, ensuring strong people leadership, clear expectations, and consistent execution across teams. • Set vision and priorities for the Market Sales function, translating company goals into clear operating rhythms, team goals, and performance standards. • Host and facilitate team leader meetings and broader team forums to ensure alignment, accountability, and information flow. • Partner with HR and senior leadership on hiring, onboarding, performance management, succession planning, and top-grading across the Market Sales organization. • Own the execution of disposition strategy, balancing speed of sale, margin protection, and strong listing management • Monitor market trends, sales velocity, pricing performance, and pipeline health; proactively adjust strategy as conditions change. • Identify inventory at risk (timeline, pricing, margin, or partner experience) and partner with General Managers and cross-functional teams to course-correct. • Drive continuous improvement of Market Sales processes, tools, and operating standards. • Manage and iterate on an end-to-end customer experience that ensures our customers leave Homeward having a positive experience. • Iterate on our scripting and automated communications to ensure we are delivering a best-in-class experience. • Work with Team Leads to audit and monitor call logs, and provide feedback and coaching when necessary. • Serve as the primary liaison between Market Sales and internal partners including Sales, General Managers, Repairs, Finance, and Transaction Management to ensure operational alignment. • Coordinate cross-functional efforts to resolve escalations, remove blockers, and improve end-to-end outcomes. • Manage and strengthen key disposition partnerships, including ongoing performance management, issue resolution, and relationship health. • Act as the senior escalation point for complex, sensitive, or high-impact Market Sales issues. • Ensure clear, professional, and timely communication with internal stakeholders and external partners during escalations. • Maintain high standards for agent and partner experience throughout the disposition process. • Own Market Sales performance reporting, including pipeline health, pricing trends, days on market, margin outcomes, and escalation themes. • Develop and maintain KPI frameworks to measure team, leader, and functional performance. • Provide regular, actionable updates to senior leadership with insights, risks, and recommendations.

🎯 Requirements

• 8+ years of experience in real estate sales, dispositions, asset management, or a related field. • 5+ years of experience leading managers or team leaders in a fast-paced, operational environment. • Deep understanding of residential real estate markets, pricing strategy, negotiations, and contract management. • Extensive experience leading a customer centric sales organization • Strong analytical skills with the ability to interpret market data, CMAs, and performance metrics to drive decisions. • Proven ability to lead cross-functional initiatives and influence without direct authority. • Experience managing external partnerships and navigating complex stakeholder dynamics. • Ability to operate both strategically and tactically in a high-volume environment. • Real Estate License required (active or inactive).

🏖️ Benefits

• Comprehensive medical, dental, vision, and life insurance coverage – with company contributions towards premiums. • Meaningful time off – 20 days of paid vacation, 5 sick days, 12 company holidays, and 2 floating holidays. • Generous paid parental leave of up to 13 weeks. • 401(k) with employer contribution match. • Remote-first work environment (our headquarters are in Austin, TX). • Collaborative, low-ego team that values intellectual curiosity and continuous improvement.