HVAC Service Coordinator

🕒 June 27

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HomeWorks Energy, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

⚡ Energy

Energy • Home Services • HVAC

HomeWorks Energy, Inc. is the largest Home Performance Contractor in Massachusetts, specializing in helping homeowners save energy and reduce their carbon footprints. As a trusted partner of the Mass Save program, HomeWorks Energy offers services including home energy assessments, insulation, air sealing, heating and cooling solutions, and HVAC repair services. Their team of BPI-certified experts has conducted over 200,000 energy assessments, making energy efficiency accessible and affordable for residents across the state as they strive to create greener homes and communities.

📋 Description

• Responsible for office support of the HVAC service department • Coordinate on-demand billable calls for maintenance or repair • Proactively schedule preventative maintenance visits for plan members • Handle all inbound calls for H&C sales • Call potential customers to schedule sales visits • Monitor the CIA HVAC Teams chat room • Manage customer service issues as needed • Confirm all H&C sales visits and service visits • Effectively handle escalated customer issues • Follow up on proposed and quoted work or return visit requests in a timely fashion • Ensure service crews have updated customer information • Respond professionally to calls, emails, and instant messages • Perform additional tasks as required.

🎯 Requirements

• High School diploma or equivalent • Bachelor's degree in relevant field preferred • 3+ years' experience working in customer service field • Experience working in the HVAC field preferred but not required • Proficiency working with MS Office • Proficiency working with Customer Relationship Management (CRM) software such as Salesforce preferred • Customer focused • Excellent communication skills • Ability to work independently or as part of a team • Time Management skills • Problem solving ability • Position requires proficiency in reading, writing, and communicating in English.

🏖️ Benefits

• Health Insurance • Dental Insurance • Vision Insurance • Paid training • 401k Retirement Plan with match • PTO with accrual schedule • Paid holiday schedule • Employee Assistance Program • Fast growth opportunities!