Honey Birdette
201 - 500 employees
Honey Birdette is a luxury lingerie and lifestyle brand owned by the PLBY Group.
Customer Obsessive Agent
Job not on LinkedIn
🔥 0 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Honey Birdette
201 - 500 employees
Honey Birdette is a luxury lingerie and lifestyle brand owned by the PLBY Group.
📋 Description
• Efficiently manage customer support tickets via the Zendesk portal, consistently meeting KPIs while delivering a premium, “red carpet” customer experience. • Provide expert guidance to customers, helping them discover the products that best suit their honey bee-related needs and interests. • Communicate effectively with customers across multiple channels including online platforms, live chat, phone, and email. • Support additional tasks and responsibilities as required to ensure smooth operations and customer satisfaction.
🎯 Requirements
• Minimum 2 years’ experience in Retail or Online Customer Service environment. • Customer experience driven, communications expert with positive outcomes at front of mind. • Bubbly attitude, people orientated, and open minded. • Proven experience in fast paced working environment with ability to achieve set KPI’s. • Experience in working across multiple systems at one time. • Ability to understand and utilise company policies & processes. • Enjoys collaborating with broader teams to achieve high commercial outcomes. • Ability to deescalate situations and turn a potential negative experience into a positive one. • Calm under pressure with proven ability to work within deadlines. • Ability to work autonomously & within a team environment.
🏖️ Benefits
• Encouraging & empowering environment with career progression and training opportunities. • Generous Product Discounts
Apply Now
