Senior Care Solutions Specialist

🕒 October 23

🇺🇸 United States – Remote

💵 $24 - $28 / hour

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

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Honor

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Honor is a leader in the world's largest home care network with a highly advanced care platform. The company is revolutionizing the way society cares for older adults, providing them, their families, and Care Professionals with innovative support. Honor aims to expand the world's capacity to care by addressing the challenges of a growing aging population, enabling older adults to age at home on their own terms. Through its flagship brand, Home Instead, and the Honor Care Network, the company operates globally, offering solutions to ensure professional and high-quality home care services. Honor develops technologies that professionalize care providers, enhance relationships between clients and caregivers, and streamline care operations, creating a better aging experience for everyone.

📋 Description

• Guide families and clients through initial conversations about in-home, non-medical care • Connect with potential clients primarily by phone, and also through email, chat, and text • Develop, implement, and continuously improve sales playbooks and strategy • Coach and mentor Care Solutions Consultants • Develop and test emerging services or products with marketing and product teams • Deliver early-stage pitches, record client feedback, and identify resonating messages • Navigate ambiguous or complex customer situations independently • Conduct consultative sales conversations and uncover underlying needs and decision drivers • Tailor recommendations to client objectives and company priorities • Update and roll out sales playbooks and new strategies based on customer insights • Collaborate with operations, care coordination, and marketing stakeholders • Identify process gaps and emerging trends and propose improvements to positioning, scripting, and client experience • Synthesize customer insights for sales leadership • Support and coach peers during new product or approach rollouts • Meet or exceed sales metrics, including call volume, talk time, conversion rates, and quality standards • Handle inbound and outbound calls while maintaining quality, empathy, and accuracy

🎯 Requirements

• Bachelor’s degree preferred • 5+ years of phone-based sales or customer service experience (inbound and outbound) • Experience developing sales strategies • Ability to thrive in a metrics-driven environment and meet goals • Empathetic communication balancing compassion with confident sales execution • Experience working remotely, managing time effectively, and staying connected to a virtual team • Experience in home care, healthcare, or senior services is a strong plus • Evening and weekend availability required

🏖️ Benefits

• Variable bonus of $10,000 - $15,000 • Remote work arrangement • Regular schedule with every fourth weekend rotation

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