Senior Manager, Customer Success

🕒 May 27

🇺🇸 United States – Remote

💵 $180k - $225k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Horizon3.ai

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

Horizon3. ai is a cybersecurity company that specializes in autonomous penetration testing through its platform, NodeZero. The company's mission is to proactively identify and address attack vectors before they can be exploited, allowing organizations to continuously assess their security posture across various environments including cloud, IoT, and on-premises systems. Founded by veterans from the US Special Operations and National Security sectors, Horizon3. ai offers a self-service SaaS solution that provides organizations with insights into their security vulnerabilities without requiring persistent or credentialed agents.

📋 Description

• Lead and grow a high-performing team of Customer Success Managers • Drive adoption and value realization from NodeZero • Own strategic customer relationships with executive stakeholders • Enable expansion opportunities and secure renewals • Collaborate cross-functionally with Sales, Channel, Product, and Support teams • Build operational rigor and own processes in Gainsight and Salesforce • Develop playbooks and processes for efficiency • Aggregate structured feedback to inform product strategy

🎯 Requirements

• 7+ years of experience in Customer Success, Account Management, or related post-sales roles in cybersecurity or B2B SaaS • 2–3+ years of direct people management experience • Proven success meeting or exceeding goals tied to Net Revenue Retention (NRR) and Gross Dollar Retention (GDR) • Experience managing strategic customers with executive-level relationship management skills • Deep understanding of security operations and/or MSSP business models • Strong communicator and storyteller with excellent presentation skills • Proficient in Gainsight, Salesforce, JIRA, and Confluence • Bachelor’s degree required; advanced degree or MBA is a plus

🏖️ Benefits

• Health insurance • Vision insurance • Dental insurance • Flexible vacation policy • Generous parental leave • Growth opportunities • Innovative culture • Hybrid & remote work options • Competitive compensation