Strategy & Operations Associate

Job not on LinkedIn

🕒 September 9

🇺🇸 United States – Remote

💵 $115k - $130k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hostie

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🏨 Hospitality

☁️ SaaS

🤖 Artificial Intelligence

Hospitality • SaaS • Artificial Intelligence

Hostie is a SaaS virtual concierge and guest-communication platform built for restaurants and hospitality groups. It answers calls, texts, emails and messaging channels in a restaurant’s voice so teams never miss reservations, takeout orders, or guest inquiries; it automates routine call handling, supports multilingual conversations, and integrates with booking and venue systems. Hostie offers real-time visibility (transcripts, live monitoring), unified messaging (calls, SMS, Instagram, Google Maps), data ownership, and ongoing operator-led support. Created by restaurant operators alongside product and AI engineers, the product is positioned to boost reservations and staff productivity while serving independent restaurants and hospitality groups nationwide.

📋 Description

• Build and iterate go-to-market playbooks covering messaging, positioning, and launch processes • Identify new product opportunities, verticals, and markets • Run competitive analysis and market research • Partner with sales and customer success on expansion and growth strategies • Prepare quarterly board meeting materials, metrics, and narrative with the CEO • Handle ad hoc investor requests and reports • Support fundraising initiatives and investor communications • Build business cases for new initiatives, partnerships, or investments • Partner with Leadership on company priorities, strategic initiatives, and planning cycles • Identify operational gaps and drive process improvements • Build and maintain operational metrics, dashboards, and KPI frameworks • Support financial forecasting and modeling for headcount, revenue, and spend • Support billing reconciliation and accounts payable operations

🎯 Requirements

• 2–5+ years of experience in strategy & operations or business operations, ideally in a high-growth tech or startup environment • Background from top consulting, investment banking, or a strong business school foundation • Ability to build models and independently analyze data • Track record of owning initiatives end-to-end, from strategy through execution • Exceptional curiosity and grit • Comfort operating in ambiguity • Strong communication and writing ability • Bias toward action and ownership • Fluency with AI tools such as ChatGPT, Claude, Cursor, or similar • Ability to work remotely in the United States

🏖️ Benefits

• Equity awards • Health and other benefits for full-time positions • Direct exposure to company strategy, GTM execution, operations, fundraising, and strategic partnerships • Support and guidance from experienced colleagues and managers • Personal and professional growth opportunities • Remote-first work with no onsite requirements