Senior Director, Customer Success

Job not on LinkedIn

🕒 6 days ago

🇺🇸 United States – Remote

💵 $135k - $165k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Housecall Pro

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Housecall Pro is a business management software for home service professionals, providing tools for scheduling, dispatching, invoicing, payment collection, and more. It is designed to improve efficiency and profitability for companies in industries such as HVAC, plumbing, electrical, and other home service sectors. The software includes features like QuickBooks integration, enhanced reporting, customer management, and mobile accessibility, and is trusted by thousands of businesses to automate and streamline their operations.

📋 Description

• Define and implement the Customer Success department strategy aligned with company objectives • Lead, mentor, and develop customer success managers and professionals • Drive initiatives to enhance the customer journey, satisfaction, and retention • Establish and manage KPIs and make data-driven adjustments • Collaborate with product, sales, and operations teams to ensure a seamless customer experience • Oversee budget, resource planning, and operational efficiency • Identify process improvement and innovation opportunities • Represent the customer voice in executive meetings and guide business decisions • Manage customer escalations and resolve complex issues • Foster a customer-centric culture focused on empathy, proactive problem-solving, and continuous improvement

🎯 Requirements

• Bachelor's degree in a relevant field • 10+ years of experience in customer success or related area • 5+ years leading teams of 50+ including developing and leading first and second line leaders • Track record of integrating AI and emerging technologies into organizational strategy and operations to accelerate innovation and scale • Proven track record of driving customer satisfaction and retention • Ability to inspire and motivate teams, fostering a culture of high performance and accountability • Excellent communication skills with the ability to influence and build strong relationships across the organization • Strategic thinking and ability to execute complex initiatives in a fast-paced environment • Adaptability and proactive problem-solving approach • Customer-focused mindset with a passion for exceptional service and support

🏖️ Benefits

• Medical, dental, vision, life, and disability insurance • 401(k) • Paid holidays • Flexible, take-it-as-you-need-it paid time off • Monthly tech reimbursements • Equity in a rapidly growing startup • Employee assistance program • Flexible time off • Paid parental leave

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